SMS Program
Recover Hospitality operates a two-way SMS program for employees of partner hospitality employers. Below is the public information required by US carrier (10DLC) registration.
What you get
A private text-message conversation with Recover Hospitality from a dedicated phone number. The assistant can help you understand what's covered by your employer's benefits, find local community resources, and remember your context for future check-ins.
How you opt in
Opt-in is a two-step process. (1) Your employer announces the program — using materials we provide, such as an HR email, onboarding notice, or workplace flyer — and lets you know a one-time invitation text is coming. Your employer then enrolls you. (2) We send that single welcome text. Replying YES opts you in; if you don't reply, you won't receive further messages. Consent is never a condition of your employment.
Sample messages
Welcome text
"Hi [First Name], your employer [Company] has set up Recover Hospitality — free private support for navigating your benefits and finding local resources. Reply YES to confirm and start chatting. Reply STOP to opt out. Msg & data rates may apply. Msg frequency varies (avg 4/mo). Privacy: recoverhospitality.com/privacy"
Resource handoff
"Here are 3 options near you in Cambridge: Cambridge Wellness Collective — sliding-scale fitness, 0.4 mi. YMCA Central Sq — free classes, 0.7 mi. The Phoenix — free sober active community, 1.1 mi. Want hours and directions? Reply STOP to opt out, HELP for help."
Scheduled follow-up
"Hi [First Name] — checking in like I said I would. How are the morning fitness options working out so far? Reply STOP to opt out, HELP for help."
Program details
- Frequency: Varies by your activity. Average four messages per month; higher if you're actively engaged in a conversation.
- Costs: Message and data rates from your mobile carrier may apply. Recover Hospitality is free for you.
- Opt out: Reply STOP at any time. Re-join by replying START.
- Help: Reply HELP or email help@recoverhospitality.com.
- No third-party sharing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Mobile information is never sold or shared. Subprocessors (Twilio for SMS delivery; AI providers for message processing) operate under contractual data-protection terms.
Privacy
Your conversations are private. Your manager, HR team, and employer cannot see what you ask us or what we tell you. See the privacy policy for the full commitment.